Shipping Policy
Free shipping is currently available to all Metro area (Excludes Tasmania) addresses in Australia on orders over $99 – Excludes all E-bikes and large goods.
- Shipping to all other rural areas is not for free ,surcharge will be apply
- Shipping to remote island locations can be calculated at checkout or contact us for an estimate
- Click and Collect pickup options at our Sydney warehouse are always free for all products
Areas with shipping surcharge
Due to the high costs of postage and on-forwarding for large items to rural area and remote island locations however, these areas will incur a surcharge .The surcharge will be applied to your cart during the checkout process.
| AREA LIST | SURCHARGE | POSTCODE |
|---|---|---|
| NSW CNTRY | $30 | 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787 |
| Tweed Heads | $30 | 2485-2486 |
| VIC CNTRY | $45 | 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925 |
| Wodonga | $45 | 3689-3690 |
| QLD CNTRY | $50 | 4309-4453, 4580-4693,4454-4499, 4694-4802, 4804-4805, 9920-9960,4803, 4806-4999, 9961-9998,4225 |
| SA CNTRY | $55 | 2880-2889, 5201-5749 |
| WA CNTRY | $150 | 6215-6700, 6701-6797 |
| TASMANIA CNTRY | $130 | 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799 |
| TASMANIA | $150 | 7000-7019, 7050-7053, 7055-7108, 7172, 7248-7254, 7258-7329, 7800-7999 |
| NT NEAR/REMOTE | $150 | 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999,803-803, 822-827, 852-852, 854-859, 862-869, 872-872, 880-905 |
Estimated dispatch & shipping times
Orders for items that are currently in stock are usually dispatched within 1 to 2 working days (business days only). You’ll receive an email with tracking information once the order has been dispatched. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items. Please note, some orders may be subject to a security check prior to being dispatched which may cause a delay. The below delivery estimates are calculated from time of purchase:
- NSW: 2-4 business days
- VIC: 4-7 business days
- SA: 4-7 business days
- QLD: 4-7 business days
- NT, Nth QLD: 6-9 business days
- WA, TAS: 7-10 business days
- Other rural/remote destinations: 7-14 business days
Click & Collect – In-warehouse pickup
Collection from our warehouse or one of our off-line retailers is always free! When collected in warehouse, your bike comes fully assembled by an experienced SUNMONO E-BIKE mechanic, adjusted and ready to go.
Our warehouse will receive your order, assemble your bike and give you a call within 2-5 days advising when your bike can be picked up. Whenever possible, we recommend collection in our warehouse.
Assembly
Remember that all of our e-bikes are shipped boxed, and 85% assembled. The final assembly required includes the installation of the handlebars, front wheel, pedals and saddle, adjusting the brakes and tuning the gears. We recommend that the assembly is done by a qualified bike mechanic or other suitably qualified person. Damage caused by incorrect assembly (such as installing the pedals the wrong way around) is not covered by your warranty.
Delivery method
It’s always best to send to an address that always has someone in attendance, such as a business address. You may also want to give our courier an ‘authority to leave’ instruction. Only give us an ‘authority to leave’ if you’re confident that the delivery will be safe. Otherwise, the courier can leave a ‘sorry we missed you’ card, allowing you to arrange redelivery.If you notice any packaging and/or transport damage on delivery, we ask you to have this confirmed in writing by the carrier upon delivery and to notify us. We recommend that you keep the damaged packaging as evidence wherever possible.
Please note that we do not currently deliver to PO Boxes or Parcel Lockers. Please email us at info@sunmono.com.au if you have any questions.