If your product is not working as expected, we're here to help. However, Sunmono does not accept returns for change of mind.
To be eligible for a refund:
- The product must be in new condition, in its original packaging, with all parts and accessories, including tools, booklets, chargers, and packaging.
- The product must be in saleable condition as deemed by Sunmono.
- Proof of payment must be presented.
- Once we receive your returned item, we will inspect it and notify you of our decision.
- No marks, scuffs, or scratches to the products.
- The final decision to approve a refund is at Sunmono's discretion.
- If your return is approved, we will initiate a refund to your nominated bank account in the amount approved.
- Sunmono will be responsible for the shipping costs for returning the product.
